1. Q: Why are your prices so low?
A: Firstly, We are the authorized retailer and can obtain the lowest selling price. Secondly, we only do online sales, so we operate at a lower overhead than a retail store. For example, we do not employ any sales staff or alterations department, all of which add to the cost of operation. Since we do not need to accommodate for these costs, we can pass all the savings onto our customers.
2. Q: Do you offer a wholesale discount?
A: We do offer discounts to our customers who buy in bulk. We are appreciated for your inquiry through Customer Service.
3. Q: Are you authorized to sell the brand you advertise on your site?
A: Yes, we are an authorized online Goods retailer sold on our site, and we only sell original merchandise (no knock-offs or fakes here!)
1. Q: Do you have local stores?
A: In an effort to keep our prices low, we only do business online at the moment.
2. Q: Why the page does not jump during the process of placing an order or adding the item to the cart?
A: When you add the item to your cart or when you place the order, the page may not jump. There are some reasons for this situation. Maybe the speed of the browser you are using is slow, maybe the item you are adding is You can change another browser to try, or check if you have selected the size or the color of the item. If you also have problems please feel free to contact The online customer service to ask for help. We will be happy to help you.
3. Q: How do I change the shipping address or cancel my order?
A: Please contact our Customer Service Team immediately if you need to change the shipping address or cancel your order. Please be that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/ Or cancel the order.
4. Q: How do I use a coupon code?
A: Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the checkout process. There will be a box to enter your code, then just click ”apply”. Please note that only one promotion code can be entered for a given order from HalloweenMask2020. Coupon code cannot be used for orders already placed.
5. Q: How do I opt-out of emails?
A: Why would you want to? Our HalloweenMask2020 fans receive all kinds of perks and special gifts. But if you want, just click the 'unsubscribe' link at the bottom of any emails.
Shipping & Exchange
1. Q: Do you ship worldwide?
A: Unfortunately, we only ship to the US, UK, Canada, Germany, Australia now. However, we will expand our shipping areas in the near future.
2. Q: Where can I track my order?
A: All our orders are tracked online by logistics. To maximize the protection of customers' interests and reduce the loss of logistics lost parts. Customers can consult our customer service via email to inquire about our customer service. Click here to Track Your Order
3. Q: When will I receive my items after I place an order?
A: Generally, Orders typically process within 1-3 days and transit time is about 7-12 days.
4. Q: How do I return my order?
A: Customers have 14 days from the date of receive to change your mind and return the items without explaining the reasons. However, shipping and handling fees are not refundable on returns. Unfortunately, without exception, Screamhalloween.com cannot accept returns on used, washed, or damaged merchandise. For additional information, please see our Return&Refund Policy.
Payments1. Q: Is it safe to use my debit card online?
A: Protecting your order information is important to us. We use the industry-standard Secure Sockets Layer (SSL) technology to protect the security of your online order information. SSL encryption is a method by which information is encrypted while being transmitted over the Internet.
2. Q: Is there a charge for sales tax?
A: There is no charge for sales tax on all orders. Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the package reaches its destination country. If any, these charges must be paid by the customers.
3. Q: Why my payment was taken but the status of the order in my account shows pending?
A: Above speaking, after the order payment was completed the status of your order will show Processing, and will not change again until you receive your order. If it shows pending, please contact the customer service via email or online chat to check if your payment has been completed.
Tips： For pay methods, please see our PAYMENT METHOD.